Merit Law LLPContact us
Loose sheets of paper and an envelope on a dark desk, soft focus.

Bank account closed for AML: what can be corrected

Bank account closed over wrong or outdated risk records? Some can be seen and corrected; a bank's suspicious-activity report cannot.

  • 30 daysU.S. consumer reporting agency reinvestigates a dispute [6]
  • Within 30 daysTurkish data controller answers a KVKK request [11]
  • No chargeFor a U.S. agency to reinvestigate your dispute [6]

01

Is this the right route?

Be realistic. In the U.S. and Turkey, a bank may not tell you whether it reported you as suspicious, so closures often come without a reason. What you can do is find out which records exist and correct wrong ones. A U.S. consumer reporting agency must reinvestigate a dispute within 30 days. An EU data controller must answer within one month, a Turkish one within 30 days. Erasure rights do not cover records a bank must keep by law.

Who it's for People and companies in the U.S. or Turkey whose bank account was closed, or whose transfers keep being refused, after a compliance review.

Key requirements

  • Banks may not reveal a suspicious-activity report (U.S. and Turkey)
  • U.S. reporting agencies reinvestigate disputes within 30 days
  • EU (GDPR): answer within one month; Turkey (KVKK): within 30 days
  • Erasure rights do not reach records a bank must keep by law

02

How it works

  1. Ask the bank in writing for the reason and for a copy of your personal data. Keep the closure letter and note the dates.

  2. In the U.S., request your files from the consumer reporting agencies that report bank and check history, and read every entry.

  3. Send access requests to controllers covered by the GDPR or KVKK, with proof of identity.

  4. Dispute wrong or outdated entries with the documents that prove it: court decisions, identity papers, source-of-funds records.

  5. If a request is refused or ignored, use the complaint route: the U.S. dispute process, an EU supervisory authority, or Turkey's Personal Data Protection Board.

  6. Prepare a complete source-of-funds file before you apply to another bank.

Typical times

  • U.S. consumer reporting agency reinvestigates your disputeWithin 30 days; up to 15 more if you send new information during that time [6]
  • U.S. agency passes your dispute to the bank that supplied the dataWithin 5 business days [6]
  • EU data controller answers an access or correction requestWithin one month; can be extended by two further months [10]
  • Turkish data controller answers a KVKK requestWithin 30 days at the latest [11]
  • Complaint to Turkey's Personal Data Protection Board after a refusalWithin 30 days of the reply, and no later than 60 days after the request [11]
  • Board's answer to a KVKK complaintIf none within 60 days, the complaint counts as rejected [11]
  • Notice before a Turkish provider ends an open-ended payment contractAt least one month if the contract allows it; not required when AML or other law requires termination [4]

Note 1

03

What it costs

  • No charge, once every 12 months [7]Your file from a U.S. nationwide specialty consumer reporting agency
  • No charge [6]Reinvestigation of a dispute by a U.S. consumer reporting agency
  • No charge [10]First copy of your data from an EU controller (GDPR)a reasonable fee for further copies
  • No charge, unless the action has an extra cost [11]Request to a data controller in Turkey (KVKK)then the Board's tariff applies

Note 2

04

Bank account closure: questions people ask

What if a bank closed my account for suspicious activity?

When a bank closes an account for suspicious activity, the law often forbids it to say why. A U.S. bank may not disclose a suspicious-activity report or anything that would reveal one (31 CFR 1020.320(e)); in Turkey the same applies to a MASAK report. Silence alone does not show a report exists, so an attorney reviews your options.

What if a bank closed my account without notice?

Check your contract first. Under Turkish Central Bank payment-services rules, a provider may end an open-ended contract with at least one month's notice if the contract allows it, but not when AML or other law requires it to end the contract. Merit Law LLP can review the clause.

Can a closed bank account be reopened?

A closed bank account can be reopened only if the bank agrees. No rule we checked requires a bank to reopen an account after a record is corrected, though a U.S. consumer reporting agency must reinvestigate a dispute within 30 days. A corrected record can still help with another bank.

How do I get removed from a bank's internal risk list?

You cannot remove your name from a bank's internal risk list directly. The law gives you the right to ask what a covered controller or agency holds and to have wrong data corrected (GDPR Arts. 15–16, KVKK Art. 11). Erasure does not reach data a bank must keep by law.

How do I dispute a ChexSystems record?

A check-history agency such as ChexSystems must give you your file once every 12 months without charge and reinvestigate a dispute within 30 days (15 U.S.C. 1681i and 1681j). You can also dispute directly with the bank that supplied the data (12 CFR 1022.43).

05

Who handles your case

We find out which records exist and who holds them, prepare access and correction requests with the documents behind them, and tell you plainly when a request is unlikely to change anything.

  • Portrait of Nora Busra Turan

    Nora Busra Turan

    Partner · Attorney

  • Portrait of Ali Yıldız

    Ali Yıldız

    Network counsel · Turkish & European law, INTERPOL matters

Documents to prepare
  • The bank's closure or refusal letter, emails and the dates.
  • Account statements around the closure date and details of the refused transfers.
  • Source-of-funds documents: payslips, tax returns, sale contracts, company accounts.
  • For an old case: the court decision showing acquittal, dismissal or non-prosecution (beraat, düşme, kovuşturmaya yer olmadığı kararı), with a certified translation.
  • Identity documents that separate you from someone with a similar name: passport, Turkish ID card, date and place of birth.
  • For a company: Trade Registry Gazette (Ticaret Sicil Gazetesi), signature circular and an ownership chart.
  • Copies of every request you send and proof of the date it was received.
Common reasons for refusal or delay
  • Asking the bank to show you its suspicious-activity report: it may not, in the U.S. or in Turkey.
  • Disputing accurate information: agencies and controllers correct errors; erasure rights do not reach data a bank must keep by law (GDPR Art. 17(3)(b)).
  • Missing the KVKK complaint window: 30 days after the reply, 60 days after the request.
  • Requests without proper identification: U.S. agencies release files only after proper identification (15 U.S.C. 1681h(a)(1)).
  • Treating a sanctions block as a data problem: if the bank cites OFAC, the route is an OFAC license or a delisting petition.
When this is not the right route
  • Funds blocked or rejected under U.S. sanctions: see OFAC and sanctions.
  • An INTERPOL notice or an extradition request: see extradition.
  • A Turkish court order, asset freeze or criminal investigation: that is Turkish criminal law; see Turkish-law matters.
  • Removing news articles or search results: that is a separate request to the publisher or search engine.
Full details

Who this is for

  • People whose U.S. bank closed their account and who want to know which records it may have relied on.
  • Turkish citizens whose account at a bank in Turkey was closed with little or no notice.
  • Companies whose bank or payment-service accounts were closed after a compliance review.
  • People with an old, dropped or acquitted case, or a name match, that keeps coming up in screening.

Key requirements

  • Suspicious-activity reports are secret. A U.S. bank may not disclose a SAR, or any information that would reveal one, and must refuse even a subpoena (31 CFR 1020.320(e)). In Turkey a bank may not tell anyone, including the parties, that it reported a transaction to MASAK (Law No. 5549, Art. 4(2)).
  • Turkish onboarding rules: a bank that cannot verify a customer's identity, or cannot get enough information on the purpose of the relationship, must not open it, and must end an existing one if re-verification fails (AML Measures Regulation, Art. 22).
  • Notice in Turkey: under the Central Bank's payment-services rules, a provider may end an open-ended contract with at least one month's notice if the contract allows it. That notice rule does not apply when other law, such as AML rules, requires the provider to end the contract (Payment Services Regulation, Art. 45(3)).
  • U.S. consumer reports: agencies that keep check-writing histories are “nationwide specialty consumer reporting agencies” (15 U.S.C. 1681a(x)). Each must give you your file once every 12 months on request without charge (15 U.S.C. 1681j(a)) and reinvestigate a dispute within 30 days, or up to 15 more days if you send new information (15 U.S.C. 1681i(a)(1)). You can also dispute directly with the bank that supplied the data (12 CFR 1022.43).
  • EU data: you can ask a controller covered by the GDPR what it holds about you and where it got it, and have wrong data corrected (GDPR Arts. 15 and 16). It must answer within one month, extendable by two further months (Art. 12(3)). Erasure does not apply where the controller must keep the data by law (Art. 17(3)(b)).
  • Turkish data: you can ask a data controller in Turkey whether and why it processes your data, to whom it passed it, and to correct or delete it (KVKK Art. 11). It must reply within 30 days (Art. 13). After a refusal you can complain to the Personal Data Protection Board within 30 days of the reply and no later than 60 days after your request (Art. 14). These rights do not apply where the processing is needed to prevent crime (Art. 28(2)(a)).

What to check with an attorney

  • Whether the closure cites sanctions (then see the OFAC page), a court or government order, or only the bank's own review.
  • Which records exist: consumer reports, data held by an EU or Turkish controller, public court records or news.
  • Whether each record is wrong, outdated or accurate; a correction request needs a record that is wrong or outdated.
  • Which law applies to each record holder: the FCRA in the U.S., the GDPR in the EU, KVKK in Turkey.
  • Complaint deadlines, such as KVKK's 30-day and 60-day limits.
Sources and review date

Account closed or transfers refused?

Monday to Friday, 8:00 a.m. to 5:00 p.m., office local time. We reply in English, Turkish and Chinese.

Notes

  1. These are legal deadlines, not predictions. No rule we checked requires a bank to reopen an account after a record is corrected. ↑
  2. Attorney fees are quoted after a first conversation. ↑
Fill in the form